Welcome to the ELEOSTAGMA website! Please read the following terms and conditions carefully before using this page.
I. eleoastagma.gr – Our Details
The eleoastagma.gr website is the official online commercial store for the sale of our products (hereinafter the “online store”). The owner and operator of this online store is the individual business under the name “ΠΑΠΑΓΙΑΝΝΑΚΗΣ ΑΝΤΩΝΙΟΣ ΜΙΧΑΗΛ,” trading as Eleostagma Natural Cosmetics, headquartered in Chania, Crete, at 87 Karamanli Avenue, VAT Number: 074532479, Tax Office of Chania, GEMI Number: 160223358000, email address: info@eleostagma.gr, customer service phone line: +30 6977 533 989.
Our online store allows both our customers and all internet users to be promptly informed about our products and to make their purchases online! Our online store is located at www.eleostagma.gr.
The use of our online store with the trade name ELEOSTAGMA, which is located at the web address www.eleostagma.gr (hereinafter the “website”) and the related rights and obligations are governed by the terms and conditions outlined herein and in their integral parts. The following terms and conditions exclusively cover any sale of products and/or services through the Company’s online store located at www.eleostagma.gr. Any other terms and conditions are expressly excluded.
II. Terms of Use
The online store is intended for individuals or legal entities with full legal capacity to enter into legally binding agreements under applicable law. The use of the website, its content, and applications by individuals under the age of 15 is prohibited, unless they have the consent of their legal guardians. The online store bears no responsibility whatsoever for any visits to this website and its use by minors, as it cannot verify the identity of incoming Users/Visitors. Any User who enters, transacts, or uses the services of the online store (hereinafter the “Customer” or “User,” respectively) is considered to expressly consent to and unconditionally accept the terms stated here, without exception. If any User disagrees with these terms, they must refrain from using the online store and any transactions with it.
III. Provided Information and Products
The COMPANY is committed to the truth, accuracy, completeness, and validity of the information provided on its website, both regarding the identity and details of the COMPANY and the existence of the main and essential characteristics described for each product it offers, subject to any technical or typographical errors made inadvertently, omission, or due to force majeure, which it undertakes to correct if brought to its attention. Therefore, the company, in good faith, is not responsible and is not bound by errors due to omission in the entry of electronic data on its website.
IV. Limitation of Liability
By using the website, you agree entirely that the use is at your own risk. The COMPANY makes every effort to provide high-quality services. However, the website may contain inaccuracies or typographical errors, which will be corrected by the COMPANY at its discretion, when identified. The COMPANY cannot, however, guarantee the accuracy, completeness, correctness, timeliness, or non-infringement of the content of the website for any use, application, or purpose. Furthermore, it does not guarantee that any errors will necessarily be corrected or that all questions will be answered. The COMPANY cannot provide any guarantee for the availability of the products, but it guarantees the timely notification of end consumers about their possible unavailability.
While the COMPANY makes every effort to prevent the appearance of viruses on this website, it does not guarantee that the functions of the website will be uninterrupted or free from any errors or viruses and is not responsible for any loss of data or other damage to the User or third parties, whether due to use/copying/downloading or alteration or contamination with viruses or other unauthorized interventions by third parties in files and information made available through the website. Each User must take all appropriate security measures (e.g., antivirus programs) before any “download” from this website. The cost of any necessary corrections or repairs is borne by the User, and in no case by the COMPANY.
The COMPANY is not responsible for the temporary unavailability of the website, for the interruption of individual or all functions or applications, or for any malfunction or technical issues that may occur.
Under any circumstances, including cases of negligence, the COMPANY is not liable to the User or any third party for any form of damage, direct or indirect, positive or negative (including, but not limited to, loss of profits, data, financial satisfaction due to moral harm, etc.), related in any way to the use of the website, navigation through it, and the use of services or information contained therein and/or the inability to provide services and/or products and/or any unauthorized interventions by third parties in products and/or services and/or information provided.
The personnel of the COMPANY makes every effort for the easy acceptance of the order, the smooth process of promoting each order, and the final delivery of the order to your location. However, it is not responsible for the non-fulfillment of the order on the date desired by you in any case, especially in cases of extreme weather conditions, loss of the document by the courier, in the case of unscheduled and/or unscheduled strikes. In these cases, the COMPANY will contact you promptly to provide any relevant information.
V. User Responsibility
Users are required to use the website in accordance with the law and good practices. The User is solely responsible for the contents of the transactions, and the COMPANY does not make any corrections or interventions in the data transmitted by the User. The User is obliged to accurately and correctly fill in the following fields: name, address, message, etc., in the online contact forms. The use of the website is subject to Greek, European, and International laws, and the User agrees not to use our website to violate these laws. Users accept and undertake the obligation not to use the online store for sending, publishing, sending via e-mail, or transmitting in any other way:
Any content that is illegal for any reason, causes illegal offense and harm to the COMPANY or any third party, either violates the confidentiality or privacy of information of any person,
Any content that offends the users’ ethics, social values, minors, etc.
Any content for which Users do not have the right to transmit under the law or valid contracts (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),
Any content that infringes any patent, trademark, trade secret, copyright, or other third-party rights,
Any material containing software viruses or any other codes, files, or programs designed to interrupt, cause damage, destroy, or equip the operation of any computer software or hardware,
Not to use the online store for intentional or unintentional violation of applicable law or regulations,
Not to use the online store to harass third parties in any way,
Not to use the online store to collect or store personal data about other Users.
Users agree that all members, partners, employees, management, and shareholders of the COMPANY are not responsible for anything arising from third parties using the website. Any use contrary to the above, in addition to any civil and criminal sanctions, results in the interruption of the services provided without any warning.
VI. Intellectual Property Rights (Copyright) – Trademarks
This website, bearing the trademark ELEOSTAGMA, is the official online presence of the COMPANY. All content posted on it (including but not limited to: programs, informational material in any form, data, software, graphics), including distinctive features, trademarks, trade names, logos, images, photographs, designs, texts, provided services, products, etc., constitute the intellectual property of the COMPANY and are protected by the applicable provisions of Greek law, European law, and international conventions on trademarks, industrial and intellectual property, and unfair competition. In any case, their appearance and display on this website should in no way be construed as a transfer or assignment of a license or right to use them. Therefore, any form of copying, analog/digital recording and mechanical reproduction, distribution, transfer, modification, resale, creation of derivative works, or misleading the public regarding the actual provider of the website’s content is strictly prohibited, in whole or in part, without the prior explicit and written permission of the COMPANY, which reserves all of its legal rights.
The content of the website is made available to Users exclusively for personal use and for informational purposes and is prohibited for commercial purposes. Any other use is strictly prohibited by law and may entail severe civil and criminal penalties.
The names, images, logos, and distinctive features representing the COMPANY are exclusively trademarks and distinctive features of the COMPANY and are protected by Greek, Community, and international laws on trademarks, industrial and intellectual property, and unfair competition. The products or services of third parties mentioned on this website, bearing the trademarks of the respective organizations, companies, partner entities, associations, or publications, constitute their own intellectual and industrial property.
VII. Security – Personal Data Protection – Confidentiality of Transactions
The protection of the User – Customer’s personal data is governed by Law 4624/2019, the General Data Protection Regulation 2016/679/EU, and in general, the current national and European legislative and regulatory framework for the protection of personal data. The COMPANY is responsible for processing the personal data of Users-Customers and processes the personal data of Users-Customers in a fair and lawful manner, for clearly defined purposes. All information related to your personal data is ensured to be confidential. The collection, processing, and retention of User data concern the contact details of Users and are carried out in order for the User-Customer to be able to complete their orders through the website, to register and record their order, to record their transactions with the COMPANY, to have communication and updates through the sending of informational messages or any other suitable means regarding the stages of order processing, to provide clarifications regarding their order, to deliver their order to their chosen location, and to have the possibility of confirmation and identification in any necessary case for the realization of the above-mentioned acts. The COMPANY also reserves the right to regularly update the User via telephone communication, mail, email, mobile phone message (SMS), or any other suitable means of communication using the contact details legally acquired during registration on the website for its products and services, provided that the member does not object to this communication. This update may include information about its products and/or offers and/or contests, communication for conducting surveys to improve the provided products and services to its members, as well as other promotional activities and serving similar purposes. In addition, processing of Users’ personal data may be done for the necessary improvement of the Company’s services (processing of statistical and non-identifiable data), to detect attempts of fraud or misuse by the member, as well as for safeguarding its legitimate interests. The registered User-Customer is invited to give their special, clear, and free consent to the personalized analysis of the consumer behavior of the registered User-Customer for the purpose of sending them commercial communication with personalized offers for the products or services of the COMPANY according to their preferences, with or without human intervention, so that the registered User-Customer can receive personalized updates and offers from the COMPANY that better match their profile and preferences.
All data is retained solely for the above purposes and is processed only by the Sales Department and the Marketing Department of our COMPANY. The personal data processed by the Company is limited to what is absolutely necessary to achieve these purposes, is accurate and up-to-date, is retained for a period determined by the purposes of processing, is protected by adequate security measures, and is not transmitted to countries that do not ensure an adequate level of protection. All necessary technical and technological measures, as well as all appropriate methods, are taken to ensure the security of Users-Customers and their personal data. All information related to the personal data and transactions of users-customers is secure and confidential. However, Users-Customers must be aware that sending confidential information via email is not the most secure way of communication, as it always carries the risk of third-party access to this information. The use of this data is carried out only by authorized employees of the COMPANY and only when necessary for order processing. It is possible that personal data may be disclosed to partners or third parties for further processing for the purpose of providing services, evaluating and improving the functionality of the website, marketing purposes, data management, technical support, or for order fulfillment. These third parties have contractually committed to us that they will use the personal data only for the above-mentioned purposes and will not disclose the personal information to third parties, nor will they communicate it to third parties unless required by law.
The COMPANY commits not to sell the personal data of the Users-Customers of the online store, offer them for sale/rent, transfer/forward/ disclose, or share them with third parties, or use them in any other way and for other purposes that may jeopardize privacy. Any disclosure of personal information of customers and their transactions may take place only upon written authorization from the customers themselves or upon issuance of a court decision or a decision by another Public Authority.
The COMPANY processes the personal data of the User – Customer, as declared by the User during the creation of their account and in the order form on the registration page, in order to complete their specific order through our online store. Specifically, the personal data that each Customer must provide in order to carry out any transaction through the COMPANY’s online store and place orders for the company’s products are as follows: their full name, the shipping address of the products, the billing address of the order (if different from the shipping address), billing details (in case invoice payment is selected), a contact telephone number, and the email address of the customer. The User is informed that providing the above mandatory personal data as well as the details of their transactions is necessary and constitutes a prerequisite for the correct execution of the order and delivery of the products and services. For this reason, the consent of the User – Customer is not required for this specific processing. In case it is requested to deliver products to a third party other than the User, the latter acknowledges that they will have full responsibility for informing and obtaining the full consent of the person designated as the recipient, for the disclosure of their personal data to the COMPANY for the sole purpose of delivering the relevant products, and fully assumes responsibility for any claims of this person against the COMPANY.
In case the User has created a user account in our online store, their personal data will be retained in the company’s files until they request their deletion. At regular and reasonable intervals, the COMPANY will ask the User to confirm the accuracy of the information it holds and to update it if there are any changes. The User can change or correct their data at any time by logging into their account on our website using their username and password. The details of the credit card are not stored on the company’s storage media during the transaction but are entered directly into a secure environment of Piraeus Bank, which handles the card processing.
Every User, as a data subject, has the right at any time to exercise their rights as provided for in the General Data Protection Regulation 679/2016 EU, and in particular articles 12 to 23 thereof, in Law 4624/2019 and in the relevant legislation in general, and specifically: i) the right to be informed and have access to the data processed by the COMPANY, ii) the right to restrict the processing of their data, iii) the right to rectify, update, or delete part or all (right to be forgotten) of their personal data, iv) the right to object, i.e., to raise objections to the processing of their personal data, and v) the right to data portability. Furthermore, they have the right at any time to ask us for what purposes we process their personal data, if we disclose it to third parties and to whom, as well as other relevant information. They also have the right to receive a free copy of their personal data upon request, provided there is no other legal obligation to retain it.
In case any of the aforementioned rights of the member are exercised, the COMPANY will take all possible measures to satisfy the request within one (1) month from its submission. In this case, the member is informed that the minimum necessary personal data will be retained to safeguard the COMPANY’s legitimate interests.
They can exercise all the above rights by submitting a written request to the address 87 Karamanli Ave., PC 73100 Chania. For any matter related to their personal data or for clarifications, they can contact the Management of the Company either by phone at +30 6977 533 989 or via email at info@eleostagma.gr. Each request submitted must be accompanied by the appropriate identification documents and provide the required information (e.g. data that needs correction), as described in the terms of use of the respective service.
VIII. TERMS AND CONDITIONS OF ORDERS To place an order in the online store, the following are required: a) Filling out the special form with the necessary details for the conclusion of the sales contract, and b) the unconditional acceptance of the terms of the sales contract and the terms of use, especially regarding the collection and, where required, the use of personal data. On all pages of our online store and next to each product available for purchase, there is the button “Buy”, by selecting which you add the product you are interested in to your cart. Navigate to our online store and add to your cart the products you wish to purchase.
Orders
Orders must be submitted in writing via the internet by completing and sending the Special Order Form available on the website. They become binding only if accepted by the COMPANY, with relevant notification of the order status received through the Confirmation of Registration, which is recorded in its systems, displayed on the user’s screen, and sent via email after the order is submitted.
Users are obliged to check the above Confirmation of Registration and immediately inform the COMPANY (no later than 4 hours after receiving the electronic notification of Confirmation of Registration) in writing of any errors. Otherwise, the details stated in the Confirmation of Registration will apply to the executed contract.
Before submitting the Order Form, the following information should be known:
The stated prices of various products displayed on the pages of the online store always include the applicable Value Added Tax (VAT).
Various product offers are valid for a specific period of time as stated on the website and until stock depletion.
The COMPANY strives to provide high-quality services, however, for any errors made inadvertently in prices, secondary product characteristics, photos, website operation interruptions, or “human” errors during the update and listing of the price and description of a product, the COMPANY is not responsible and is not bound. For these reasons and to protect users, please contact us via the contact form on our website if it is found that a product is offered at an unusual price compared to its market value, before placing an order.
Payment Methods
The COMPANY allows payment by the following methods:
Cash on Delivery of the order amount upon delivery of the product to the location chosen by the User, to our company’s associate who makes the delivery. For the cash on delivery service, there is an additional charge of two (2) euros.
By Credit Card. Our online store accepts payment with Visa and MasterCard credit cards. After adding the products to the cart and choosing payment by credit card, complete the order and you will be redirected to the secure environment of Viva Wallet where you will enter your personal information and card details when prompted.
Through PayPal: Quickly and securely through the online payment service PayPal. After adding the products to the cart and choosing payment through PayPal, complete the order and you will be redirected to the secure environment of PayPal where you will enter your details.
iv. Additionally, there is the option to choose between issuing either a retail receipt or a sales invoice as tax documents. An invoice is issued to companies and freelancers provided that they fill in the following details during their order: Company Name, VAT Number, Tax Office, Registered Address, and Profession for freelancers.
a) Deposit/Transfer to one of our bank accounts:
PIRAEUS BANK: GR1301727650005765093918619
After your payment, it is necessary to send us the proof of payment via email to info@eleostagma.gr or call us and inform us by phone at +30 6977 533 989.
b) Charge to a credit or debit card.
Product Delivery
The products of the order are shipped via courier service to the location indicated in the Order Form. Deliveries of products are made anywhere within Greece on business days (Monday to Friday) and hours (9:00 am to 5:00 pm).
Orders received by 13:00 for available products are processed within two to three business days if they are for the cities of Athens, prefectural capitals, and towns, and within three to four business days for anywhere else within Greece, including islands and remote areas.
The COMPANY does not guarantee the processing time of the order, as there are many factors that determine it (e.g., technical issues, difficulty with the order itself, errors in the order, courier delay, strikes, and force majeure events). However, it ensures that it will do everything possible to process it as soon as possible. The COMPANY is not responsible in case of delay in the shipment of the ordered products, except in cases of intent.
The COMPANY is not responsible for delays in the shipment of orders to countries outside the EU due to customs procedures, such as customs clearances and inspections, which cannot be anticipated in advance. All orders are dispatched from Greece to the destination country you select.
Orders shipped to countries outside the EU may be subject to additional charges upon importation into the third country. The COMPANY is not liable for the above, and you are requested to contact the customs authority before placing your order if you are unsure about possible additional charges and the customs regime applicable to your country.
For international shipments, if it becomes impossible for us to deliver your order, your order will be held at the courier’s facility for ten days. You will receive a notice explaining where your order is located and what you need to do to retrieve it. If you do not go to the storage location of your order within this ten-day period for reasons not attributable to us, it is considered that our contract has expired, and the order will be returned to us. We will refund any payment received from you after deducting the return costs. Please note, however, that the transport costs incurred due to the termination of the contract may have a higher cost, which we are entitled to charge you.
Shipping Costs / Free Delivery
For orders over €50, shipping costs are free for the whole of Greece. For orders under €50, the shipping cost is set at €4 per order regardless of the region to which the products will be delivered (within Greece).
For orders shipped abroad, the shipping cost is €24.90, and €15.90 for Cyprus.
The place of delivery is indicated in the Order Confirmation. Ownership of the Product is transferred after full payment, while the risk is transferred at the time of delivery.
If you wish to use a transport company of your choice, with which our company does not cooperate, you will be charged for the transport costs, regardless of the amount of the order.
For orders shipped to countries outside the EU, you may be asked by the carrier (e.g., courier) to pay additional taxes, customs duties, state VAT, import charges for products, and any other charge imposed by local authorities on the shipment made through our online store, which vary from country to country. The COMPANY is not responsible for these additional charges, and you are advised to contact the customs authority before placing your order if you are unsure about possible additional charges and the customs regime applicable to your country. The User agrees to comply with the procedures and laws of each country, including customs and customs regulations, duties, and fees. They accept that the COMPANY bears no responsibility and undertakes the obligation to inform about the procedures applicable in the third country before placing an order.
5. Force Majeure:
The COMPANY is not responsible for delays in execution (including delivery) due to circumstances that cannot be attributed to its liability or are due to force majeure. Indicative examples may include strikes, customs checks, terrorist acts, war, supplier/transport/production issues, fluctuations in exchange rates, government or legislative acts, and natural disasters. If such circumstances persist for more than 2 months, this Agreement may be terminated by any contracting party without compensation.
IX. Right of Return – Withdrawal
In the event that you change your mind about purchasing the specific product, you have the right to declare your withdrawal from the contract and request the return of the product, with a corresponding refund of the amount you paid, provided you do so in writing through the contact form, by completing the corresponding withdrawal template available in the above contact form, which is in accordance with Article 102 of Law 4512/2018, within 14 days from receiving the product. In the case of orders for batches of products, the deadline starts from the moment you receive the last product or with the delivery of the product, in the case of periodic supplies.
The return of the product should be made in the same manner as the delivery was made – received, at the headquarters of our company, as stated in the introduction of these Terms of Use, within 30 days from the notification of the withdrawal statement.
If the product was received from a store, the return can be made at the same store.
The product must be in excellent condition and in its original packaging. Additionally, it must be accompanied by all necessary legal documents and the receipt of delivery. The consumer is responsible for any decrease in the value of the goods only as a result of handling the goods other than that necessary to ascertain the nature, characteristics, and functioning of the goods. We are not liable and will not compensate the consumer, nor will the withdrawal produce results in cases where damage has been caused to the goods due to the consumer’s liability or in cases of use that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the goods.
5. Shipping Costs for Returns:
The COMPANY does not cover the return shipping costs, and these are the responsibility of the Customer. Please note, however, that the shipping costs incurred due to the termination of the Agreement may have a higher cost, especially when the shipment was made to countries outside the EU, in which case we are entitled to charge you.
6. Company’s Refund Policy:
The COMPANY will refund any amount received from the customer who withdraws within 30 days from the day it received the withdrawal statement. The amount to be refunded does not include the initial shipping costs of the product.
7. Exceptions to Withdrawal:
There is no right of withdrawal in the cases specified in Article 102 of Law 4512/2018 and in any other case defined by the current legislative framework. Indicatively, you do not have the right to exercise the right of withdrawal for products that are not suitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery.
8. Taxes and Duties on Returns:
If your order is shipped to a destination within the European Union, all taxes (VAT) will be refunded. If your order is shipped to a destination outside the European Union, duties and taxes cannot be refunded. In any case, you can recover these costs by contacting the local customs office directly. Since this option may not be available in all countries, we recommend using a customs intermediary if you want the amount of customs duties to be refunded for the returned Products.
9. Order Cancellation:
Regardless of the above regarding the right of withdrawal, you have the right to cancel your order before the order is completed and during the online ordering process, by selecting the relevant option on the order form and following the prescribed procedure, to inform and explain the reason for desiring the cancellation of the order. You can also call our customer service department at +30 6977 533 989 and our associates will inform you of all your options and the process to be followed.
1. Liability and Legal Warranty for Defects:
In every sale, the COMPANY is obligated to deliver to the consumer the goods with the agreed properties and without actual defects, according to Articles 534 et seq. of the Civil Code. Waiving the consumer’s protection before the appearance of the defect or the lack of agreed properties is void. The COMPANY may be considered not to fulfill its above obligation if the product delivered to the buyer does not conform to the contract, especially if: 1. it does not correspond to the description made, 2. it is not suitable for the purpose of the specific contract and in particular for the use agreed for this purpose, 3. it is not suitable for the use for which things of the same category are usually intended, 4. it does not have the quality or performance that the buyer reasonably expects from things of the same category. The COMPANY is liable regardless of its fault if, at the time when the risk passes to the buyer, the thing has actual defects or lacks the agreed properties, unless the buyer, at the time of concluding the contract, knew that the thing does not conform to the contract or the non-conformity is due to materials provided by the buyer. In cases of the COMPANY’s liability for a real defect or lack of agreed properties, the buyer is entitled, at his choice: 1. to demand, without his own expense, the replacement of the thing with another, unless such action is impossible or requires disproportionate expenses, 2. to reduce the price, 3. to withdraw from the contract, unless it is a minor real defect. The COMPANY is obliged to carry out the replacement within a reasonable time and without significant inconvenience to the buyer. The above rights do not apply if the defect has been caused by its use or for reasons of force majeure. The consumer’s/buyer’s claims due to a real defect or lack of agreed properties expire after two years. In the event that you have received a defective product, you are obliged to inform us in writing through the contact form, stating which of the above rights you are exercising. To avoid inconvenience, it is advisable to carefully check the condition of the products sold and the integrity of their packaging at the time of delivery of the order, in order to ascertain any visible defects. In case of any defect, you must contact our online store immediately after delivery. Within 14 days of your written statement, you are obliged to return the product in the same way you received it and at our company’s headquarters. The product must be returned accompanied by all necessary legal documents and the receipt of delivery. If it is found that the defect was caused by your own fault or misuse or for reasons not related to its manufacture, you will be informed by our company, and the product will be returned to you, with the charge of the corresponding return cost.
1. Defective Execution of an Order
2. If you received a product different from what you ordered, inform our company in writing.
Return the product in the same way you received it and to our company’s headquarters without any charge on your part.
Our company will send you the product you actually ordered to the same address within 3 days of receiving the returned product, without any charge on your part.
3. If you find that the charge for the purchase of the specific product is different from what appeared in your order form and was confirmed by our company, inform our company in writing.
In this case, our company, after checking your order and confirming the charge, will refund you any additional amount that was charged.
X. Customer Obligations
Customers are solely responsible for the selection of the Product and its suitability for the user’s purposes, as well as the telephone and postage expenses for communication with the COMPANY, if any arise.
XI. Amendment of Terms
The COMPANY reserves the right to unilaterally amend or renew these terms and the specific terms of the transactions carried out through the online store, according to needs and/or transactional customs, at any time and without prior notice. The COMPANY undertakes the obligation to inform Users of any changes, as well as any other change, through its online store website, if they concern a placed order. It is clarified that the change of terms does not refer to orders that Users have already placed before these changes, unless these changes have direct consequences on those orders. When the current version of the terms of use is posted online, continuing to use the website or its services will be considered an acceptance of the new terms. For this reason, each User is advised to regularly check the terms of use.
In the event that some terms of use become partially or wholly invalid or unenforceable, the validity and/or validity of the remaining terms or parts thereof shall not be affected. The invalid or unenforceable terms will be replaced by terms that will as closely as possible approach the meaning and purpose of the invalid or unenforceable terms.
The COMPANY may enter into an agreement to assign its obligations to an appropriate third party. All communications between the parties must be made in writing (by hand, by email, fax, or letter sent by first-class mail, which will be considered delivered 48 hours after its mailing).
XII. Use of Links to Third-party Websites (Links)
If the website now or in the future provides the ability to access third-party websites through links, this will be exclusively for the convenience of its Users, and the use of these links will be solely at their own risk. The respective websites will be subject to their own terms of use, for which the COMPANY bears no responsibility.
XIII. Applicable Law – Jurisdiction
Any disputes arising from the application of the terms and the general use of the website by the Visitor or User will be initially resolved amicably. However, if this is not possible, they will be governed by European and Greek law, especially the legislation regulating issues related to electronic commerce, distance sales, and consumer protection, as well as the Code of Conduct for Electronic Commerce. They will also fall under the exclusive jurisdiction of the courts of Chania.
For any dispute arising from a sale through our online store, you can apply for out-of-court resolution through the Independent Authority “Consumer Ombudsman”, based in Athens, at 144 Alexandras Avenue, 11471, tel. 2106460862, email: grammateia@synigoroskatanaloti.gr.
